Archive by Author

Hotel Reception: A Fun Place to Be? Maybe Not

Hotel Reception Customer Service

Put a People Person on your front desk..train your front office people so they understand that each person through the front door is the most important person in the room…all too often this is not happening in New Zealand hotels.

What Travellers Really want to Discover in New Zealand

Tourists

After being both a tour guide, managing a Tour Company and spending a year being a traveller myself I have a pretty good understanding of what makes the difference between a good trip and a great trip to a country.

Pillow Talk

Quality Pillows

For me one of the measures of a good hotel, motel, B & B or any accommodation provider is the quality of their pillows.