Something a little different this week. Previous posts have focused on some things that accommodation providers need to be doing better; today I’d like to highlight three great experiences I had last week.
First up is Mercure Auckland, an oft-neglected option for a stay in the centre of the city, but well worth another look. They’ve just recently undergone a refurbishment of their lobby and conferencing centre and last week held a launch of their new facilities. The attention to detail and the quality of both the rooms and the food was quite exceptional, so I’d like to extend my congratulations to the food and beverage staff for what was a very well-run event.
Also receiving a bouquet from me – but for different reasons – is CityLife Auckland. Already on this blog site you can see a number of posts advising how to treat customers, and CityLife really delivered on all fronts last week. First there was the flexibility in allowing my wife and me to check in early to allow our baby to have her midday sleep. They even had the portacot shifted and made up without a fuss. Then there was the knock on the door with a letter and small gift for me acknowledging my fifth (only my fifth mind you) stay with them and thanking me for my support. Nice. Add in the promptness of the valet parking staff and the friendliness of the team on reception and I couldn’t fault my experience there.
Last of all comes Hahei Holiday Resort in the sunny Coromandel. I had the pleasure of staying in one of their 2-bedroom villas last weekend for my brother’s wedding (congratulations, brother). Everything about this holiday park impressed everyone in our large group of family and friends. Checking in was a breeze, the information was clear and accurate and the villas were spotless. Every day they offered plenty of new towels and any request was met cheerfully by the team of cleaners. The kitchen was stocked with plenty of cleaning supplies, crockery and cutlery and everything in the villa worked perfectly. Oh, and the TV reception was crystal clear. If a holiday park in Hahei can do it then so can any inner-city hotel, so why isn’t it more common? I’ll be getting these guys on Travelbug as soon as I can because I know that any travellers we send there will not be disappointed.
So it was a happy week of accommodation experiences, for many different reasons. Well done to the teams involved, you are looking after your customers well and I’ll be telling more people about it.