Hotel Reception: A Fun Place to Be? Maybe Not By Tessa ClarkeMarch 8, 2010 Categories: Accommodation, Management, Sectors Tags: customer service, hotels Leave a comment Put a People Person on your front desk..train your front office people so they understand that each person through the front door is the most important person in the room…all too often this is not happening in New Zealand hotels. Read more...
What Travellers Really want to Discover in New Zealand By Tessa ClarkeJanuary 19, 2010February 15, 2010 Categories: Inbound Tourism, Management, Sectors, Tours and Packages Tags: tours 3 Comments After being both a tour guide, managing a Tour Company and spending a year being a traveller myself I have a pretty good understanding of what makes the difference between a good trip and a great trip to a country. Read more...
Pillow Talk By Tessa ClarkeJanuary 15, 2010January 25, 2010 Categories: Accommodation, Sectors Tags: Accommodation, Quality 1 Comment For me one of the measures of a good hotel, motel, B & B or any accommodation provider is the quality of their pillows. Read more...
