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Archive | Management

Articles for Tourism Management, Strategy and Planning in New Zealand

Selling Tourism Properties: Lessons from the Summer

As promised, it has been a very busy summer season. There are real buyers out there, but they are being very selective about what they inspect. So what are the lessons from the summer for sellers of tourism properties?

Future of Travel Industry: Google Travel and Tourism Conference

This video of keynote speaker and "Futurist" Dr Patrick Dixon is an informative presentation that is packed full of good advice regarding the future of the tourism industry and how tourism needs to react and change to meet the needs of travellers.

This video of keynote speaker and “Futurist” Dr Patrick Dixon is an informative presentation that is packed full of good advice regarding the future of the tourism industry and how tourism needs to react and change to meet the needs of travellers.

Hotel Reception: A Fun Place to Be? Maybe Not

Put a People Person on your front desk..train your front office people so they understand that each person through the front door is the most important person in the room…all too often this is not happening in New Zealand hotels.

Tourism Organisations in New Zealand: Confused by it all?

“What’s the difference between Tourism NZ, Ministry of Tourism, Maori Tourism Council – RTO’s, MRTO’s – overkill?” Good question! What are all their different functions and is it overkill or just confusing?

E-tourism Conference 2010

The main objective of the E Tourism Conference is to create awareness, educate and update the travel industry with the latest e-travel strategies. This will enable tourism providers to achieve maximum return on their advertising investment and teach them how to do this effectively in the minimum time necessary.

Tourism Customer Service 101

Did you know? Happy clients who have their problems resolved will tell 4-6 people about their positive experience. A dissatisfied client will tell 9-15 people about it. And approximately 13% of your dissatisfied clients will tell more than 20 people about their problem.

Holiday Parks Conference 2010

The annual Holiday Parks Conference and Trade Exhibition for 2010 will be held in Rotorua 22-24 June at the Distinction Hotel. Find out more about registration and Exhibition information…

Tourism Marketing Toolbox

If you haven’t checked it out already then have a look at the Tourism New Zealand “Marketing Toolbox” section of their corporate website.

Is the Recession For Tourism Over?

With some positive visitor arrival statistics published for December 2009 does this mean the recession for tourism to is over? Some mixed results in the regions make this questionable, what do you think?

MANZ Conference 2010

The 2010 Annual Conference for MANZ members (Moteliers Association of New Zealand) will be held in Hamilton from 29 July to 1 August at the Novotel Tainui.