The Art of Packaging – Part 1: Accommodation

This is not a blog post about taping boxes or wrapping parcels – instead James Hacon offers some hints about packaging your tourism product with others and how this can benefit your business.

Read more...

Customer Reviews: an analysis of some recent research and articles on the topic

As an accommodation owner, you may find your customers tend not to say anything when they’re happy but certainly do when they’re not. Read why you should actively manage your online reputation.

Read more...

Forgotten Toothpaste and World Cup Rates

Will money be left on the table with World Cup accommodation next year? There’s a decent storm brewing over room rates in Sep/Oct 2011 with many fearing over-inflated room rates will dent New Zealand’s reputation and will make tourists feel as though they have had their wallets emptied at gunpoint.

Read more...