Online bookings are now nearly mainstream in the marketplace and there’s been recent proliferation of new players. Yet many New Zealand accommodation suppliers still create headaches for resellers by not keeping their rates and availability up to date.
Articles relevant for the New Zealand Accommodation Sector
It looks like the trans tasman rivalry has already kicked off with a flurry of media activity about the hotel prices for the Rugby World Cup in New Zealand.
Something a little different – Previous posts have focused on some things that accommodation providers need to be doing better; today I’d like to highlight three great experiences I had last week.
Put a People Person on your front desk..train your front office people so they understand that each person through the front door is the most important person in the room…all too often this is not happening in New Zealand hotels.
Industry statistics indicate online credit card use in New Zealand as a percentage is a little more than half that of Australia. What can be done to put consumers minds at ease with using the internet to book?
Price is one factor in a traveller’s decision-making process, but there are many more and sometimes they are not what you’d think.
One of the popular phrases in the online travel space lately has been “price parity”, an idea pushed by the OTAs (online travel agencies) and expected of the supplier. Some suggestions on why and how to maintain the same prices with OTAs.
For me one of the measures of a good hotel, motel, B & B or any accommodation provider is the quality of their pillows.
There are multiple websites in the New Zealand, Australian and international markets that can promote and instantly sell your accommodation for you. The trick for many properties is deciding which ones to go on and then how to manage them all so you don’t spend all day updating them and avoid double bookings.
Research by the Ministry of Tourism shows that a growing number of kiwi travellers are actively using the internet as a key medium for booking their accommodation and activities in New Zealand.