Triple Fail from Jetstar By James HaconFebruary 29, 2012 Categories: Aviation, Management, Public Relations, Social Media Marketing Tags: customer service, Jetstar, social media 3 Comments James Hacon shares his recent poor experience with Jetstar highlighting how they could of, but didn’t, use social media effectively to helo remedy his complaint Read more...
I take my hat off to you! By James HaconSeptember 23, 2011 Categories: Accommodation, Management, Sectors Tags: customer service, motels 3 Comments James Hacon recounts his recent experience looking after a motel and compares it to hotel management…the challenging differences being quite an eye opener Read more...
I Don’t Give a F**k By James HaconApril 29, 2011 Categories: Branding, Management, Sales and Marketing Tags: branding, customer service, employee training, internal marketing 1 Comment Jacon Hacon shares a recent experience of poor conduct by an employee of a tourism activity and offers advice on how your business could avoid a similar situation Read more...
Handling Customer Disputes and Learning From it By Michelle AckersJanuary 9, 2011January 9, 2011 Categories: Management, Sectors Tags: customer disputes, customer service 1 Comment There are times, despite best intentions, where any tourism business has to handle customer disputes. Regardless of the cause of dissatisfaction there are always things you can learn to help avoid them again. Read more...
16 Traits of a Successful Tourism Operator By EditorApril 16, 2010May 31, 2010 Categories: Management, Sales and Marketing, Sectors Tags: communication, customer service, networking, organisation, planning 5 Comments We asked some of our contributors to come up with personality traits of a successful tourism operator, have look at what you think you achieve and others that you can try to do better, or get help with. Read more...
Sometimes it’s the Little Things… By EditorApril 6, 2010April 6, 2010 Categories: Management, Sectors Tags: customer service 3 Comments The BIG thing for a tourism business is your product or service offered, like the motel room or the rafting trip or the flight to Queenstown. But it can be all the LITTLE things that make the difference between your business and your competitors. Read more...
Hotel Reception: A Fun Place to Be? Maybe Not By Tessa ClarkeMarch 8, 2010 Categories: Accommodation, Management, Sectors Tags: customer service, hotels Leave a comment Put a People Person on your front desk..train your front office people so they understand that each person through the front door is the most important person in the room…all too often this is not happening in New Zealand hotels. Read more...
Tourism Customer Service 101 By Jeremy ZinzanFebruary 11, 2010 Categories: Management, Sales and Marketing Tags: customer service 5 Comments Did you know? Happy clients who have their problems resolved will tell 4-6 people about their positive experience. A dissatisfied client will tell 9-15 people about it. And approximately 13% of your dissatisfied clients will tell more than 20 people about their problem. Read more...
