To surcharge or not to surcharge? That is the question. By James HaconDecember 28, 2010December 27, 2010 Categories: Accommodation, Management, Sales and Marketing, Sectors Tags: Employment costs, Hotel Pricing, hotels, Public Holiday Surcharges, Restaurants 7 Comments When first arriving in New Zealand I was quite taken back by the idea of a surcharge on public holidays, however when I was faced with having to look at the situation…I found myself in somewhat of a dilemma. Read more...
Hotel Reception: A Fun Place to Be? Maybe Not By Tessa ClarkeMarch 8, 2010 Categories: Accommodation, Management, Sectors Tags: customer service, hotels Leave a comment Put a People Person on your front desk..train your front office people so they understand that each person through the front door is the most important person in the room…all too often this is not happening in New Zealand hotels. Read more...
