Tag Archives: hotels

To surcharge or not to surcharge? That is the question.

When first arriving in New Zealand I was quite taken back by the idea of a surcharge on public holidays, however when I was faced with having to look at the situation…I found myself in somewhat of a dilemma.

Hotel Reception: A Fun Place to Be? Maybe Not

Put a People Person on your front desk..train your front office people so they understand that each person through the front door is the most important person in the room…all too often this is not happening in New Zealand hotels.